Shipping policy
Shipping Policy – Restaurant Store
Effective Date: 5th March 2025
At Restaurant Store, we specialize in commercial kitchen equipment, and our shipping process is customized based on product availability, size, and delivery location. As a result, shipping details, including delivery timelines and costs, will only be provided after the order is placed.
1. Shipping Process & Customization
Due to the nature of our products, shipping is handled on a case-by-case basis. Here’s how it works:
- Order Placement – Once an order is placed, our team will assess product availability and shipping requirements.
- Shipping Quote & Details – Customers will receive a customized shipping plan, including estimated delivery timelines and costs.
- Order Confirmation – After the shipping details are shared, customers must confirm their acceptance before the order is dispatched.
- Dispatch & Tracking – Once confirmed, the order is dispatched, and tracking details (if applicable) will be provided.
2. Shipping Timeframes
- Standard Shipping: Estimated delivery time varies based on product availability and destination.
- Special Orders & Bulk Purchases: Some items may require additional processing time due to manufacturing, importation, or supplier lead times.
- Express Shipping: May be available on certain products upon request (additional charges apply).
Since our inventory includes large and heavy kitchen equipment, deliveries may take longer than typical consumer products. Exact shipping timelines will be shared with each customer individually.
3. Shipping Costs & Fees
- Shipping charges are calculated based on product weight, dimensions, and delivery location.
- Customers will receive a detailed shipping cost breakdown once their order is evaluated.
- Any additional handling, customs duties, or installation fees (if applicable) will be communicated before shipment.
4. International Shipping
We offer international shipping to select regions. However, customers are responsible for:
- Import duties, taxes, and customs clearance.
- Ensuring compliance with local regulations regarding commercial kitchen equipment.
Please contact us before placing an international order to confirm shipping feasibility.
5. Delivery & Receiving Guidelines
- Inspection on Delivery: Customers must inspect their order upon delivery and report any damage or discrepancies within 24 hours.
- Heavy Equipment Handling: Some items may require specialized equipment for unloading. Customers should ensure proper arrangements for receiving large shipments.
- Redelivery Fees: If a delivery attempt fails due to incorrect shipping details or lack of unloading equipment, additional fees may apply.
6. Order Tracking & Support
Once an order is dispatched, tracking details (if available) will be shared. Our support team remains available for updates or inquiries regarding shipment progress.
7. Shipping Delays & Exceptions
- While we strive to deliver within the estimated timeframe, delays may occur due to supplier lead times, customs clearance, or logistics disruptions.
- If a delay is expected, we will notify customers promptly and provide revised delivery estimates.
- Restaurant Store is not liable for delays caused by force majeure events, including natural disasters, strikes, or transport restrictions.
8. Contact Us
For any shipping-related inquiries, please contact us at:web@restaurantstore.me
Restaurant Store
📧 Email: info@restaurantstore.me